Customer Service

Choose from over 2500+ local shops nationwide or from one of our selected Jo Malone London Boutiques regionally and collect your order at your convenience. (Participating local shops are part of the UPS Access Points™ network.)

Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect.

Simply proceed through the checkout to choose your preferred collection point. You can then pay by credit / debit card or PayPal.

Please bring the following:

Government issued photo ID: driver's license, passport, foreign national or military ID

OR

Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.

If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own

You will be asked to sign for the package, to confirm receipt

You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.

Your order will be sent back to us if not collected within 10 days.